Perform RCA of recurring issues and provide fix for the same
Coordinate with the client if any change in the process, document the same, initiate the change management, effort estimation etc
Participate in daily/weekly/monthly meeting to discuss support issues, resolutions and reporting
Resolve any reported issues as agreed SLA
Work on change requests assigned by the team lead
Support development of proposals and statement of work to include drafting estimation of efforts
Retail Consultant